Application Process
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Tuesday, July 22nd.
Please review the position description listed above for full scope of responsibilities and qualifications.
Job Summary
The Sonoma State University Student Health Center (SHC) and Counseling & Psychological Services (CAPS) are rewarding, vibrant, collaborative, and student-centered campus health service departments that support the well-being and academic success of SSU students. The SHC is a nationally accredited primary care clinic offering medical services, including preventative care, health education, and sexual and reproductive health care, including the provision of medication abortion services. CAPS offers a wide range of psychological and counseling services, including individual, relational, and group therapy; consultative services; training; mental health outreach; and well-being programming. Together, these departments work to foster holistic student health through an integrated model of care.
Reporting to the Senior Director of Counseling and Psychological Services and the Student Health Center (Sr. Director), with lead direction from the Associate Director of Counseling & Psychological Services and the Associate Director of the Student Health Center, the Counseling Center and Student Health Center Analyst performs varied administrative, technical, and analytical duties that support the operational needs of both CAPS and the SHC. The role is essential in ensuring that both clinics function efficiently, ethically, and in compliance with applicable policies, procedures, and standards. The incumbent serves as a liaison and central resource for students, staff, and external stakeholders on diverse and complex matters of policy, procedure, and practice by providing information, historical background, and rationales. The incumbent supports front-line operations, performs tasks of limited to moderate complexity, and is expected to use independent judgment to make decisions within guidelines provided; interpret and apply department, division, campus, and system-wide policies and procedures; perform research and data analysis; manage sensitive and confidential information, including medical and psychological records, in compliance with HIPAA, FERPA, state law, ethical codes, and CSU confidentiality requirements; and provide lead office support to ensure smooth daily operations across both departments. Assignments require the handling of multiple work priorities, flexibility, initiative in identifying opportunities to enhance processes and services, and accountability for one’s own work results and appropriate use of time. Contacts involve interaction with all levels inside and outside the university and include interacting with distressed students and constituents, and assisting in the management of crisis situations.
Key Qualifications
This position requires a bachelor’s degree and/or the equivalent training and administrative work experience involving study, analysis, and evaluation of operations, leading to the development and improvement of administrative policies, procedures, or programs. Working knowledge of accounting, procurement, and budget policies and procedures is preferred. Experience in a health or counseling services environment is highly desirable. The position requires intermediate proficiency with computers and Microsoft Office Suite (Word, Excel), as well as fluency with Google Workspace tools, including Docs, Sheets, and Calendar. Familiarity with the CSU’s suite of administrative systems, particularly knowledge of Drupal, Qualtrics, P2P, and PeopleSoft, is preferred. The incumbent must be able to learn new technology systems such as Titanium and Point and Click (electronic scheduling and record-keeping systems for psychological and medical records).
The incumbent must possess strong interpersonal and communication skills, both oral and written, with a thorough command of English grammar, spelling, and punctuation. Critical thinking and problem-solving abilities are essential, along with attention to detail and the capacity to perform basic mathematical calculations accurately. The position also requires the ability to apply knowledge of appointment scheduling, triage protocols, psychological and medical records management, psychological and medical ethics, confidentiality, and risk management principles. The analyst must be capable of managing multiple, shifting priorities in a high-volume clinic environment that often involves intense public contact. It is essential that the incumbent respond calmly, empathically, and professionally to emotionally distressed students and urgent situations, maintaining composure in the face of inappropriate language or behavior, and advocate assertively for the needs of CAPS and the SHC with internal and external parties. The incumbent must be able to escalate issues as appropriate and deal effectively with emotionally distressed students and urgent counseling situations in a calm, empathic, professional, and efficient manner. It is essential that the incumbent demonstrate a high level of discretion and the ability to maintain strict confidentiality in accordance with FERPA, HIPAA, state laws, professional ethics, and CSU privacy regulations. The incumbent must be able to provide outstanding customer service and establish and maintain positive, productive, effective, and inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must be able to accept constructive feedback, work well both independently and cooperatively, accept and integrate constructive feedback, demonstrate initiative, and contribute to a collaborative, dynamic team environment.
Salary and Benefits
Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,879 to $4,167 a month. This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.
Supplemental Information
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid-compliance-and-monitoring-office.
CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).
Positions are posted for a minimum of 14 calendar days.
For questions related to the application process, please reach out to hr@sonoma.edu. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.
Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/resources/fire-safety. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.
